Refund policy

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All sales are final. We do not offer refunds or returns for any purchases unless the item received is defective, damaged, or incorrect.

Please review your order carefully before completing your purchase.

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Damages and Issues

We kindly ask that you inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us immediately at support@resourcejewelry.com with clear photos and a description of the issue.

Once the issue is reviewed and approved, we will offer a full refund or replacement at no additional cost.

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Non-Returnable Items

As all sales are final, we do not accept returns or exchanges for any items, including:

• Sale items

• Gift cards

• Personalized or custom products

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Exchanges

We do not offer direct exchanges. If you experience an issue with a defective or incorrect item, please contact us so we can resolve it promptly.

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European Union Customers

For orders shipped to the European Union, the 14-day cooling-off period does not apply to this store due to the nature of our products and our strict no-return policy. However, defective or incorrect items will still be fully refunded or replaced.

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Refunds (Defective or Incorrect Items Only)

If your item is confirmed to be defective, damaged, or incorrect, we will process a full refund to your original payment method within 10 business days after approval.

If you have any questions, feel free to contact us at support@resourcejewelry.com.